Effective and Efficient Listening Skills for Coaching
Presented by James Arnott
Listening is the most frequently used communication behavior and often the least effectively and efficiently practiced. You have not communicated until you have been understood. So, how can we expand our repertoire of listening skills so that we can quickly understand what our clients are really saying? There are five types of listening types that play different roles in the coaching process. This session will survey the five listening types, apply them to coaching challenges, and provide participants with an opportunity to identify and use better listening skills.
In this experiential program you will learn how to:
A) Develop effective and efficient listening techniques and skills for coaching
B) Apply feedback methods to improve listening while coaching
C) Adjust to the needs and demands of the types of listening contexts used in coaching
About our Speaker
James Arnott, PCC, is an executive coach, organization development consultant, a credentialed mediator, and Founder of Eagle professional Development, based in Tampa Bay. Recently, he served as an internal consultant with the Mayo Clinic in Minnesota where he was their first certified executive coach. Prior to Mayo, Arnott developed the National Mentoring Program at the US Department of Agriculture where he also worked with major projects on leadership succession planning and staff development. He was Principal for Leadership of the Twin Cities, a group consulting practice with over 100 client organizations in 25 states and internationally that consulted on organization and leadership development, executive coaching, conflict management, and diversity training.
He has doctoral study in organization and leadership studies, taught as an adjunct in MBA programs in the United States and Asia. He has published on management and was the major contributor to a competency based listening and speaking curriculum for grades K to 14 for the Minnesota Department of Education. He has delivered several hundred presentations on listening.